Your personal information

This policy covers Resonates' use of personal information that Resonates collects when you use www.resonates.com and other channels of communication.

About us

Resonates is the controller of the personal data that you provide to us, as we make decisions on what information we hold and what we do with it. You can contact us by emailing [email protected]

What we need

From time to time, you will be asked to submit personal information about yourself (e.g. typically name, company, email address, and possibly your professional interests) in order to contact Resonates.

In addition, we use cookies on our website to collect, store and process information about visits to our website. For more information see our cookie policy below.

Why we need it

By entering your details in the fields requested, you enable Resonates to provide you with information you require. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Resonates will act in accordance with current legislation and aim to meet best practice.
We do not collect any special or sensitive information.
If you provide the email address of a third party to Resonates, we understand that you have permission to use this email address.

We may use your personal information to:

  • administer our website and business
  • send you non-marketing commercial communications
  • send you email notifications that you have specifically requested
  • send you our email newsletters (you can unsubscribe at any time)
  • send you marketing communications relating to our business (you can inform us at any time if you no longer require marketing communications)
  • deal with enquiries and complaints made by or about you relating to our website
  • deal with your support requests

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

What we do with it

When you supply any personal information to us we have legal obligations in the way we use this data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.
All personal data we collect is processed by our UK staff. We use storage and processing systems that are hosted in other countries. We have verified that our third-party suppliers are GDPR compliant.

How we protect your data

Your data is stored in a secure, password-protected cloud environment. We avoid holding local copies of data electronically to minimise the risk of data loss if a computer or device is lost or stolen. We ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

How long we keep your data

We will hold your personal information on our systems for as long as you use or are interested in the services we provide. We review contact information that we have held for two years or longer and delete it from our systems if we find that you are no longer interested in our services.

The legal basis for processing your data

We believe that we have a legitimate business interest to collect, store and process information about our clients and prospective clients.

We sometimes purchase personal data from reputable third parties to enable us to communicate with potential new clients. We only work with reputable providers who have gathered data lawfully and have made it clear at the time of collecting data how they intend to use it. When we use this data to contact you we always give you the opportunity to opt-out of receiving communications from us.

Your rights

You have a number of rights over your personal information, including:

  • The right to access the data we hold on you
  • The right to correct or update this data
  • The right to have the data erased, once this contract is completed, and within the set retention period, unless you renew
  • The right to inform us if you feel your information is being used in an inappropriate way
  • The right to receive a downloaded file of the personal information we hold
  • If we are making automated decisions based on your information, or profiling you, you have the right to have an employee of Resonates to conduct a review

Note that provision of your personal information is subject to the supply of appropriate evidence of your identity.

We may withhold personal information that you request to the extent permitted by law.

If you request that we cease to use your data, this may prevent us from providing the contracted services to you.

If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. Please email [email protected]

If you are not satisfied with our response, or believe we are not processing your personal data in accordance with the law, you can complain to the UK Information Commissioner’s Office:  https://ico.org.uk/

Website usage

Links to other web sites included on www.resonates.com do not imply any endorsement, validation or responsibility by Resonates as to the content or privacy policies of such sites. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

In general, any information you provide to Resonates will only be used within Resonates. Your information will be disclosed where we are obliged or permitted by law.

If you post or send offensive, inappropriate or objectionable content anywhere on or to www.resonates.com or otherwise engage in any disruptive behaviour on www.resonates.com, Resonates will use whatever information that is available to stop such behaviour. This may involve informing relevant third parties such as your employer, e-mail/Internet provider and law enforcement agencies about the content.

 

Use and storage of your personal information

Access to your personal information

You have the right to request a copy of the personal information Resonates holds about you and to have any inaccuracies corrected. Please address requests to the Data Protection Officer, Resonates SLM Limited, Clarendon House, 44 London Road, Newbury, Berkshire RG14 1LA.

For information on the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Information Commissioner please follow this link: www.ico.gov.uk

Disclaimer

As far as is reasonably possible, Resonates will ensure that information provided on this website is accurate. Resonates cannot accept any liability whatsoever for omission or error. Equally, as we regularly virus check materials, we cannot accept any responsibility for any disruption of damage that may occur during use of this website.

Intellectual property

Users of this site may not print, download or in any manner copy images or text from the site, except for personal, non-commercial use, without permission from Resonates. Please email us at [email protected]

How we use cookies

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • analysing data to help us understand how you use our services so we can improve them

The information that cookies gather include:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
  • information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
  • information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts)
  • information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication) and
  • any other personal information that you choose to send to us

Cookies are stored in the computer's memory only during your browsing session and are automatically deleted from your computer when the browser is closed.

These cookies usually store a session ID, allowing you to move from page to page without having to log-in repeatedly.
Session cookies are never written on the hard drive and they do not collect any information from your computer. Session cookies expire at the end of your browser session and become no longer accessible after the session has been inactive for a specified length of time, usually 20 minutes.

Our use of third-party cookies

We use the SharpSpring marketing automation platform and Google Analytics software to help us improve the usability of our website. The type of information gathered relates to the amount of time spent on the website and the pages visited. We also use Google Analytics Demographics and Interest Reporting. These cookies gather website visitor data (such as age, gender, and interests) to optimise website content and marketing and do not collect any personally identifiable information.

Google Analytics

Cookie Name: _utma
Typical content: randomly generated number
Cookie Expires: 2 years
Cookie Name: _utmb
Typical content: randomly generated number
Cookie Expires: 30 minutes
Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser
Cookie Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Cookie Expires: 6 months
Cookie Name: __utmmobile
Typical content: randomly generated number
Cookie Expires: 2 years

For further details on the cookies set by Google Analytics, see the link below.

Cookies set by Google Analytics

SharpSpring

You can review SharpSpring cookie information here.

How to opt out of cookies

Our website works better with cookies enabled. Our cookies don't give us or anyone else access to your personal data. We advise you to keep cookies enabled. However, you can choose to reject cookies.

You can use your browser to delete and reject cookies. There are instructions on how to delete cookies and how to control cookies on the 'About Cookies's website.